We do not sell your personal information or analytics. We may provide information to third parties in the course of regular business with you, to the extent required to provide service and maintain your accounts. We may collect information on your use of the Site or licensed software in order to service your account, improve availability and security, and to detect breaches, misuse, or other problems.
For purposes of this section, “Organizational Information” means information related to your business, non-profit, NGO, government, family office, trust, partnership, or other legal entity. We do not sell your Organizational Information or analytics. We may provide information to third parties in the course of regular business with your organization, to the extent required to provide service and maintain your accounts. We may collect information on your organization’s use of the Site or licensed software in order to service your account, improve availability and security, and to detect breaches, misuse, or other problems.
Right to Erasure
When legally required, we will honor any request to delete your personal information from our systems. Note that for compliance reasons in some jurisdictions, or due to litigation or lawful holds on your data, there may be information about you that we can not legally or ethically delete; this is because the nature of the Sites is to maintain auditable records for security and legal compliance. In the event that your request is in conflict with our legal, compliance, or ethical obligations, after a legality and compliance review, we will delete or anonymize your information to the extent that we are reasonably and legally able to do so.
Cookies and Session Information
Logging of Non-Personal Information
We log network addresses and information about software and machines that connect to our Sites. This information is used for security monitoring, and to improve the availability and customer experience related to these Sites.
Your payment information is stored with a compliant 3rd party processor. Industrious Kraken, LLC does not store payment card information unless your organization has made an explicit arrangement with us to do so.
How We Use Collected Information
We may collect and use Users’ personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To process payments
We may use the information Users provide about themselves when placing an order to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To run a promotion, contest, survey or other Site feature
To send you information you agreed to receive about topics we think will be of interest to them.
If you request marketing information from us, including business analysis tools used to generate leads, we may follow up with you using the contact information you provide for that purpose. If you wish to opt out of any marketing communications, simply notify us and we will remove your contact information from our marketing lists. In the case of emails, any list-based marketing emails will include “unsubscribe” instructions at the bottom of the email.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your information, username, password, transactional information, and data stored on our Sites. Sensitive and private data exchange between the Site and its Users happens over encrypted communication channels.
3rd Party Processors
We use the following services as processors:
Stripe for payment processing.
Amazon Web Services for transactional emails.
SendGrid or Fastmail for additional email services.
In the case of enterprises or governments using our systems for extremely sensitive or secret information, we may agree to revised policies for privacy and other concerns. Any such policies must be in writing, and acknowledged in writing by Industrious Kraken, LLC, in order to supersede this policy.
Industrious Kraken, LLC
5406 Hoover Blvd, Suite 10, Tampa, FL 33634
privacy at industriouskraken dot com
Version: IKPVC_2020_11 Effective Nov 16, 2020