Thank you for purchasing training from Industrious Kraken! These terms and conditions represent a contract between the purchaser and Industrious Kraken.

The training credits you purchased are good for 365 days from the date of purchase, rounded up to the nearest full day. You can enroll trainees by emailing us a list in CSV format, or by other mutually agreeable arrangements. Instructions will be provided when you complete your purchase. When you enroll a trainee, you have “assigned” one of your purchased credits to that trainee.

Your training will be provided through one of our Learning Management System portals (LMS). Each trainee will be required to log in to complete their training.

Unassigned credits are refundable within 30 days of purchase. Simply contact us to initiate a refund for any unassigned credits.

Assigned credits are refundable within 10 days of assignment, but not more than 30 days from purchase. Assigned credits are NOT refundable if the trainee has completed the course.

In the event that a trainee can not finish their course, you may request that we restore the credit instead of a refund. In that case, we will restore the credit to its ‘unassigned’ state and you may assign it to another trainee. The credit will expire no later than 365 days, rounded up to the nearest full day, from the original purchase date of that credit.

If you make multiple purchases, we will always apply your oldest credits first.

You agree to contact us to resolve any dispute regarding your purchased training credits or assignments, and allow at least 14 business days to discuss the resolution.

You agree to the terms and conditions for use of our services here: Terms of Service.

Version: IKTRC_2021_03 Effective Mar 2, 2021

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